How to contact us

Please be aware that there are no Baby Changing Facilities available.  If your little one needs a change when you are at the surgery, please visit reception, and we will do our best to assist you. Thank you for your understanding and cooperation!

Interpreting

When you come and see us, we rely primarily on the information you provide to help us determine what may be the problem and to help us decide on the most appropriate treatment.  Occasionally an examination or specialist tests may help but most importantly it is the description and the history of your problem that you provide that usually give us the best clues to the diagnosis.

Clarity of communication therefore is of paramount importance.  There may be occasions or circumstances where we have difficulties in understanding what you may say and we are certain that there are occasions when you have trouble understanding what we say too!

If you do not speak English fluently we can provide you with access to an interpreter who can help you get your story understood.  Please let the receptionist know in advance when you telephone to book an appointment and we will give you the contact details for the most appropriate local interpreter.

Opening Times

Morning surgery appointments: 9.30am to 11.30am.
Evening surgery appointments: 2.30pm to 5.30pm.

**Times may vary**

We are closed one a month in the afternoon for “protected learning time” for the medical education and development of the practice. These dates will be published on the website.

eConsult Update

eConsult is a free online service that enables registered patients to contact us between 5.00am to 12.00pm Monday to Friday (excluding weekends and bank holidays)

Submit an eConsult to us *before 12.00pm and we will respond to you by the end of that same day.

Due to exceptionally high demand, eConsult will now close at *12.00pm each working day and reopen the next working day. If you have an urgent matter after 12.00pm please contact our Reception Team.

* eConsults will close once we reach 12.00pm or capacity for the day, whichever comes first.

Weekend, Night & Bank Holiday Cover

We have access to appointments between 6.00pm to 8.00pm Monday-Friday at Manchester Road & Orford Jubilee.

8.00am to 4.00pm Saturdays and Sundays 10.00am to 2.00pm at Orford Jubilee.

Information on the Extended Access Service

If you need a doctor for emergency medical help when the surgery is closed you can contact NHS 111, a 24-hour helpline, on 111 or visit their website at: www.nhs.uk/111.

Out of Hours

Pre bookable, evening and weekend GP appointments to suit you

There are a wide range of GP appointments available to fit into your lifestyle.

Pre-bookable evening and weekend appointments with a local GP are available from 6.00pm to 8.00pm Monday to Friday, 8.00am to 4.00pm Saturdays and Sundays 10.00am to 2.00pm at Bath Street Health and Wellbeing Centre.

Easily accessible, the Health and Wellbeing Centre is in the town centre and accessible by public transport on the town’s main bus routes.

To access an extended access appointment, please call us and we will arrange the appointment for you.

Please be aware that you will need to consent to share your medical record with the GP who is on call in the Extended Access Service.

If need to see a GP when we are closed, please call NHS 111 for our out of hours service. The Warrington Out Of Hours provider is a service called PC24.

The out of hours services are commissioned by NHS Cheshire and Merseyside ICB:

NHS Cheshire and Merseyside Integrated Care Board
Regatta Place
Brunswick Business Park
Summers Lane
Liverpool
L3 4BL

Email: enquiries@cheshireandmerseyside.nhs.uk

> See our appointments page for information about how to request different types of appointments.

NHS 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. You can get help online or on the phone and the service is available 24 hours a day, 7 days a week. You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

To get help from NHS 111, you can:

• go to 111.nhs.uk (for people aged 5 and over only)
• call 111

For more information about NHS 111, go to  https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/

Protected Learning Time (PLT) and Bank Holiday Closures

The surgery will be closed from 1.00pm for Protected Learning Time (PLT) supported by Cheshire and Merseyside Integrated Care Board, and closed all day on bank holidays.  View the list of bank holidays here

Protected Learning Times - the Practice will be closed from 1.00pm and re-open the following day at 8.00am. Whilst we are closed contact NHS 111 or in an emergency dial 999

• Thursday 25th September 2025
• Thursday 30th October 2025
• Thursday 27th November 2025
• Thursday 5th March 2026
• Thursday 26th March 2026

Please note that we will re-open at 8.00am on the following day. Whilst we are closed for urgent medical advice please call NHS 111, for an emergency call 999.