Friends & Family May 2025 Posted or Updated on 4 Aug 2025

Friends & Family May 2025

The Friends and Family Test is a simple and quick way for you to provide feedback on the care and treatment you receive at our practice. Your response helps us understand what we are doing well and where we can improve, ensuring we provide the best possible service to all our patients. Your feedback is invaluable, and we appreciate your participation.

After your visit, you will be asked the question: "Thinking about your GP practice, overall, how was your experience of our service??"

Last month (April 2025), 11 patients responded to our Friends and Family questionnaire. The majority of respondents expressed a positive likelihood of recommending our practice to others.

• Very good : 10 patients (approximately 91%) indicated they are extremely likely to recommend our practice, highlighting a strong level of satisfaction with the services provided.
• Poor : 1 patient (approximately 9%) indicated they are unlikely to recommend our practice, pointing to specific areas that may need attention.
• Overall, the feedback reflects a predominantly positive experience among our patients, with a significant majority willing to recommend our practice. We are committed to addressing the concerns of those who were less satisfied to ensure continuous improvement in our services.

Patient Feedback Summary

The comments that were received, provided valuable insights into the strengths and areas for development in our services. Below is a summary of the key themes and figures from the feedback.

Summary of Patient Feedback:

• Negative Experience:

  • The practice only addresses one symptom at a time, which is challenging for conditions like fibromyalgia that involve multiple symptoms.

  • Difficulties in accessing care: delays in response and lack of urgency, even during severe medication reactions.

  • Communication issues: unable to send messages via the online system due to consistently unavailable slots.

  • Concerns about a specific doctor remaining involved in their care despite a request for change.

• Positive Experience:

  • Another patient reports consistently positive experiences over two years, with no complaints.

  • Praises the surgery as accessible, effective, and compares it favorably to others in the care sector.

Thank you for your willingness to share your experience with us. Should you want to provide more detailed feedback, please use the Feedback section of our website. Rest assured, all feedback is reviewed by a member of our management team and actioned appropriately. Your input is invaluable in helping us improve our services. Once again, thank you for sharing your thoughts with us.

Take the test here - Friends And Family Test - Latchford Medical Centre