July - Friends and Family Posted or Updated on 4 Aug 2025

Patients Rate Latchford Medical Centre Highly in Latest Survey

We’re pleased to share the results of our July Friends and Family feedback survey, where 87% of patients rated their experience as “Very Good” or “Good”. A big thank you to everyone who took the time to share their thoughts — your feedback helps us understand what’s working well and where we can make improvements.

We received 75 responses via our post-appointment text message survey, which asks:

“Thinking about your GP practice, overall, how was your experience of our service?”

Here’s what patients told us:

• Very Good: 53
• Good: 12
• Neither Good nor Poor: 4
• Poor: 3
• Very Poor: 3

 What Patients Appreciated:

• The friendliness and professionalism of our doctors, nurses, and reception team.
• Thorough care and clear communication, with special thanks to Dr Unwin, Dr Swinhoe, Dr Wong, Becky (Healthcare Assistant), Emma (GP Assistant), and our reception staff.
• Quick responses via E-Consult and timely follow-ups after tests and prescriptions.

 Where We’re Working to Improve:

• Appointment booking, particularly through the E-Consult system.
• Delays or errors with some prescriptions and referrals.
• Clarity of communication, especially regarding follow-up messages.

We’re actively reviewing our systems to improve patient access and communication. Your honest feedback continues to shape how we deliver care.

Thank you for your ongoing support and trust in Latchford Medical Centre.