Friends and Family Feb 2026 Posted or Updated on 2 Mar 2026

Friends and Family Test Results – February 2026

Thank you to everyone who took the time to complete our Friends and Family Test during February 2026.
Your feedback helps us understand what we are doing well and where we can make improvements.

Total responses received: 145

How likely are you to recommend our practice to friends and family?

Key Themes

💬 Positive Feedback

• Staff described as friendly, kind, professional and reassuring

• Reception team praised for being helpful and efficient

• Clinicians described as thorough, caring and good listeners

• Appointments often described as well organised and clearly communicated

• Practice noted as clean and well run

• District Nurse visit specifically praised for support and care

• Patients appreciate feeling listened to and not rushed

💬 Neutral / Mixed Feedback

• Some patients satisfied overall but noted small delays

• A few comments reflecting individual circumstances rather than service issues

💬 Areas of Concern

• Ongoing difficulty reported in getting appointments

• Some frustration with waiting times for routine bookings

• Isolated negative experience regarding clinical advice

• One or two comments highlighting communication frustrations

Overall Impression

Feedback continues to be strongly positive, with nearly 9 out of 10 patients rating their experience as good or very good.

The main recurring pressure point remains access to appointments, which aligns with wider primary care demand challenges. Importantly, when patients are seen, the clinical and reception teams are consistently described as caring, professional and supportive.