Latchford, March 2026 — Patients at Latchford Medical Centre have reported high levels of satisfaction in the latest Friends and Family Test results, with the majority praising both clinical care and staff interactions.

Out of 109 responses collected throughout March, nearly six in ten patients (58.7%) rated their experience as “very good,” while a further 27.5% described it as “good.” This brings the overall positive rating to more than 86%, reflecting strong patient confidence in the service.

Patient comments frequently highlighted the professionalism and approachability of staff. Many respondents noted that clinicians took time to explain conditions and treatments clearly, contributing to a reassuring and supportive experience. Reception and nursing teams were also commended for their friendliness and efficiency.

However, the feedback was not without areas for improvement. A small proportion of patients — just over 8% — reported a poor or very poor experience. The most common concern centred around difficulty in securing appointments, with some patients describing delays or challenges in accessing timely care.

A further 5.5% of respondents felt their experience was neither good nor poor, suggesting there may still be opportunities to enhance consistency across patient journeys.

Overall, the results indicate that Latchford Medical Centre continues to deliver a high standard of care, with patient feedback providing valuable insights to guide ongoing improvements — particularly in access and appointment availability.